Privacy Policy for Make Good

Effective Date: 01/01/2025

At Make Good, we are committed to protecting your privacy and ensuring the security of any personal data we collect. This Privacy Policy explains how we collect, use, store, and protect your information when you book an event, use our website, or interact with us.

1. What Data We Collect

We collect and process the following personal data:

• Contact Information: Name, email address, phone number (provided during booking or inquiries).

• Booking & Payment Details: Information needed to confirm your participation in our events, including payment details (processed through third-party providers like Stripe or PayPal – we do not store payment information ourselves).

• Health & Safety Information: Any relevant medical conditions or accessibility needs that you voluntarily provide to ensure your safety during our events.

• Website Usage Data: If you visit our website, we may collect non-personally identifiable data, such as IP addresses, cookies, and analytics data.

2. How We Use Your Data

We use the information collected for the following purposes:

• To process bookings and payments for our events and workshops.

• To communicate with you about event details, updates, or changes.

• To ensure participant safety, including medical information disclosed for emergencies.

• To send optional marketing updates (only if you have opted in).

• To improve our website and services through anonymous usage data.

3. How We Store & Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

• Personal data is stored securely and only accessible to Make Good staff who require it.

• Payment information is processed securely through third-party providers (e.g., Stripe, PayPal) and is not stored by Make Good.

• We retain data only for as long as necessary to fulfil its intended purpose and comply with legal requirements.

4. Who We Share Your Data With

We respect your privacy and do not sell, rent, or trade your personal data. However, we may share your information with:

• Third-party payment providers to process transactions securely.

• Emergency services if necessary for your safety during an event.

• Website analytics services (such as Google Analytics) to improve our website performance (data is anonymised).

5. Your Rights Over Your Data

You have the right to:

• Access your data – Request a copy of the personal data we hold about you.

• Correct your data – Ask us to update or correct any inaccurate information.

• Withdraw consent – If you have opted into marketing communications, you can unsubscribe at any time.

• Request data deletion – You can ask us to delete your personal data, subject to legal and operational requirements.

To exercise any of these rights, please contact us at: Rowan@lets-makegood.co.uk

6. Cookies & Website Tracking

Our website may use cookies and tracking technologies to enhance your experience and analyse website traffic. You can adjust your browser settings to disable cookies if you prefer.

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website, and if significant, we will notify you via email or other communication methods.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 Rowan@lets-makegood.co.uk
🌍 www.lets-makegood.co.uk